Shipping policy

Mucci Products ships orders from Quebec, Canada.

Processing times

In-stock products are generally prepared for shipment within 3 to 5 business days.

Custom, personalized, and made-to-order products may require additional production time. Estimated production times may be provided on the product page, during the estimate process, or directly to the customer.

Processing times are separate from shipping transit times.

Shipping rates

Available shipping methods and applicable shipping charges are displayed during checkout when available.

Shipping costs may vary based on destination, package size, weight, and selected shipping service.

Delivery estimates

Delivery dates and transit times provided by shipping carriers are estimates and are not guaranteed unless expressly stated otherwise.

Mucci Products is not responsible for carrier delays caused by weather, transportation disruptions, customs processing, incorrect addresses, or circumstances outside our reasonable control.

Tracking

Tracking information will be provided for shipping methods that include tracking.

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer.

International orders

International shipments may be subject to customs duties, taxes, brokerage fees, or import charges imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are the responsibility of the recipient.

Lost or damaged packages

If your shipment arrives damaged or appears to be lost, contact us at [your email] with your order information.

We will work with you and the shipping carrier to investigate the issue.